Refund Policy

This Refund Policy outlines the terms and conditions for refunds related to the voice AI platform services provided by FIRSTLINE MODEL TECHNOLOGIES PRIVATE LIMITED, trading as Maya Research ("Company," "we," "us," or "our"). This policy applies to all subscriptions and services purchased through firstlinemodel.com.

1. General Refund Policy

All sales are final. We generally do not provide refunds for subscription fees or service charges except in the specific circumstances outlined below.

2. Eligible Refund Scenarios

2.1 Technical Issues

Significant platform downtime (more than 48 consecutive hours)

Critical service failures that prevent normal use

Data loss due to our technical failures

2.2 Billing Errors

Duplicate charges for the same service period

Incorrect billing amounts due to system errors

Unauthorized charges not initiated by the account holder

2.3 Service Cancellation

Cancellation within 7 days of initial subscription (new users only)

Discontinuation of service by the Company with less than 30 days' notice

3. Non-Refundable Items

The following are not eligible for refunds:

Partial subscription periods after service usage

API usage fees for completed requests

Custom voice model training costs

Third-party integration or setup fees

Subscription renewals after the 7-day initial period

4. Refund Process

To request a refund:

Contact our support team at charan@mayaresearch.ai

Provide your account details and reason for the refund request

Include any relevant documentation or evidence

Allow up to 14 business days for review and processing

5. Refund Timeline

Request Review: 5-7 business days

Approval Processing: 3-5 business days

Refund Processing: 5-10 business days (depending on payment method)

Total Timeline: Up to 21 business days from request to refund completion

6. Partial Refunds

In cases where partial service was provided, refunds may be prorated based on:

Actual service downtime or unavailability

Unused portion of the subscription period

Severity and impact of service issues

7. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds are provided for the remaining subscription period unless eligible under this policy.

8. Dispute Resolution

If you disagree with a refund decision, you may:

Request escalation to our management team

Provide additional documentation supporting your request

Seek resolution through applicable consumer protection authorities

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our Website with an updated effective date. Material changes will be communicated to active subscribers via email.

Contact Information

For refund requests or questions about this policy, please contact us at: