Privacy Policy

FIRSTLINE MODEL TECHNOLOGIES PRIVATE LIMITED, trading as Maya Research ("Company," "we," "us," or "our"), with Corporate Identity Number U62099KA2025PTC207416 and registered office at WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala, 1A Block, Bangalore, KA – 560034, India, operates the website firstlinemodel.com ("Website") and provides a platform for voice AI models which provides different services (together, "Services"). This Privacy Policy describes our practices for collecting, using, disclosing, and protecting your personal information in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws.

1. Scope and Acceptance

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Services or provide any personal information.

2. Definitions

"Personal Information" means any information that identifies or can be used to identify you, including but not limited to name, email, phone number, billing details, and project specifications.

"Child" refers to anyone under 18 years of age.

3. Information We Collect

3.1 Information You Provide

Registration details: name, email address, phone number, professional affiliation

Account credentials: username, password, preferences

Project and research inputs: data sets, queries, specifications

Communications: support requests, feedback, correspondence

Billing information: payment method details (collected by secure third-party processors)

3.2 Information Collected Automatically

Technical data: IP address, browser type, device identifiers, operating system

Usage data: pages visited, time stamps, feature usage analytics

AI interaction logs: queries submitted, model responses, session metadata

Cookies and similar technologies: to enhance performance and analyze traffic

4. Use of Information

We use Personal Information to:

Provide and improve our voice AI platform services, process voice model requests, and manage subscriptions

Authenticate and authorize access to your account

Communicate service announcements, updates, and security alerts

Conduct analytics, troubleshooting, and product development

Comply with legal obligations and enforce our Terms of Use

Train and enhance AI models using anonymized data

5. Legal Basis for Processing

Under the DPDP Act 2023, we process your Personal Information based on:

Your consent for optional features and marketing

Performance of the contract for core voice AI platform Services

Compliance with legal obligations

Our legitimate interests in security, analytics, and service improvement

6. Disclosure of Information

6.1 Service Providers

We share information with:

Cloud hosting and infrastructure partners

Payment processors for billing

Analytics and monitoring platforms

Customer support tools

6.2 Legal and Regulatory

Government or regulatory authorities as required by law

Law enforcement under valid legal process

6.3 Business Transfers

In connection with mergers, acquisitions, or asset sales, with continuing confidentiality commitments

6.4 With Your Consent

Research collaborators, upon your explicit authorization

We do not sell or rent your Personal Information.

7. Data Security

We employ technical and organizational measures:

Encryption in transit and at rest

Multi-factor authentication and access controls

Regular security audits and vulnerability assessments

Employee training and privacy impact assessments

8. Children's Privacy

We do not knowingly collect or process data from individuals under 18 without parental consent. If you are a parent or guardian, you must provide consent before a Child may use our Services.

9. Your Rights

Under DPDP Act 2023, you may:

Access and obtain a copy of your Personal Information

Correct or update inaccurate data

Request erasure where applicable

Withdraw consent for non-essential processing

Port your data to another provider

Lodge a complaint with the Data Protection Board of India

To exercise these rights, contact charan@mayaresearch.ai. We will respond within 30 days.

10. Automated Decision-Making and AI

Significant decisions involve human review

You may request explanations and contest automated outcomes

We perform bias audits and ensure algorithmic transparency

11. Cookies and Tracking

We use cookies to enhance user experience and analyze traffic. You may manage cookie preferences via your browser settings.

12. Breach Notification

In the event of a personal data breach, we will notify affected users and the Data Protection Board within 72 hours and provide guidance on remedial measures.

13. Updates to This Policy

We may revise this Privacy Policy; the updated version will be posted on our Website with a revised effective date. Material changes will be communicated via email or prominent notice.

Contact Information

If you have any questions regarding this Privacy Policy or wish to make requests regarding your personal data, please contact us at: